Challenge:  From their early days as a family owned business, this multi-site automotive dealership group still wanted to convey a small-company atmosphere to their new employees, despite the fact that they have dealerships all across Florida and in Mobile, Alabama.  Also, HIPAA privacy laws had prevented the human resources department from answering employees' claims questions.  Each dealership, while not necessarily large enough for its own HR department, needed a contact and a resource to help with day to day administration.  The company had been looking for a broker who would visit each of their dealerships on a monthly basis, but had not been able to find anyone who was willing to commit the resources to this service.

Solution:  The Benefits Dept. visits all of the dealerships on a monthly basis and acts as ambassadors for the human resources department, giving a personal touch to new hire orientation meetings.  Account Managers are able to help employees with benefit questions or assist with claims problems.  In addition, quarterly meetings are arranged so that our consultants can meet with the management staff to review the plans and measure performance.   Our Account Coordinators follow up with each new hire to make sure that the enrollment form is returned and completed with all necessary information.  They make sure that every new employee turns in either an enrollment form or properly declines the coverage.  Custom websites provide employees with instant access to information about their benefits and email access to The Benefits Dept.